Sometimes, clients require you to have your own business phone number instead of providing one. Having your own VoIP (Voice over Internet Protocol) number allows you to make and receive calls over the internet using your computer or smartphone.
Here are some affordable options commonly used by Virtual Assistants.
1. Google Voice
Google Voice is one of the most affordable options for freelancers and Virtual Assistants who need a U.S. phone number.
Pros:
- Low monthly cost for business plans.
- Easy to use on computers and mobile devices.
- Includes voicemail, call forwarding, and text messaging.
- Integrates with Google Workspace.
Best for: Solo Virtual Assistants and freelancers.
2. OpenPhone
OpenPhone is designed for remote teams and freelancers who need a professional business phone system.
Pros:
- Affordable monthly subscription.
- Unlimited calls and texts within the U.S. and Canada (subject to plan terms).
- Shared inbox for calls and SMS.
- Mobile and desktop apps.
Best for: VAs handling client communications and SMS.
3. Zoom Phone
If you already use Zoom for meetings, Zoom Phone can be a convenient option.
Pros:
- Professional business phone system.
- Voicemail, call routing, and call recording.
- Works with desktop and mobile devices.
Best for: Businesses already using Zoom.
4. RingCentral
RingCentral is a feature-rich VoIP solution used by many businesses.
Pros:
- Advanced call management.
- Auto receptionist.
- Call queues.
- Team messaging.
- Video meetings.
Best for: Growing businesses and larger teams.
5. Dialpad
Dialpad combines VoIP with AI-powered features.
Pros:
- Affordable plans.
- AI call summaries and transcriptions.
- SMS support.
- Mobile and desktop apps.
Best for: Sales and customer support roles.
Which One Should You Choose?
If you’re just starting as a Virtual Assistant and paying for the service yourself:
- Google Voice is a good low-cost option if you only need a basic U.S. number.
- OpenPhone offers one of the best balances of affordability and professional features for freelancers.
- RingCentral and Dialpad are excellent choices if your client requires advanced business phone features.
- Zoom Phone is a practical option if your client already uses the Zoom ecosystem.
Before Purchasing
Before buying your own VoIP service, always ask your client:
- Do you have a preferred VoIP provider?
- Will you reimburse the monthly subscription?
- Do you require a U.S. phone number?
- Do I need SMS capability?
- Do I need call recording or voicemail features?
Some clients already have business phone licenses and can simply assign you an extension, eliminating the need for you to purchase your own service. Confirm the requirements first so you don’t pay for a subscription you won’t need.