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VOIP

Voice over Internet Protocol (VoIP) is a technology that allows you to make and receive phone calls using an internet connection instead of a traditional telephone line. Many businesses rely on VoIP systems because they are cost-effective, flexible, and ideal for remote teams and Virtual Assistants.

8 tutorials

What you’ll use VoIP for

As a Virtual Assistant, you may use a VoIP system to answer inbound calls, make outbound calls, transfer callers, check voicemail, or communicate with clients and customers from anywhere with a stable internet connection. Understanding the basics of VoIP is an important skill, especially if you’re interested in customer service, sales, real estate, or administrative support roles.

Watch the lesson

This introductory lesson covers what VoIP is, how it works, and why it is used by businesses around the world.

Learning the fundamentals of VoIP will prepare you to work with different phone systems and communicate professionally in a remote work environment.

VOIP

Call Queue in RingCentral

A Call Queue in RingCentral is a feature that automatically routes incoming calls to a group of users or agents.…

3 min read
VOIP

Integrating Dialpad with Google Workspace

Dialpad integrates with Google Workspace to help users manage calls, contacts, meetings, and calendars from one connected platform. This integration…

2 min read
VOIP

Integrating RingCentral with Slack

The RingCentral and Slack integration allows users to manage business communications directly from Slack. You can receive call notifications, send…

2 min read
VOIP

Porting a Number into Google Voice

Number porting is the process of transferring an existing mobile phone number from one carrier to Google Voice. This allows…

2 min read